Unfortunately, we do not accept returns or exchanges for change of mind. We only exchange products that are defective or damaged upon delivery. Please review your order carefully before confirming your purchase.

Once we receive your returned item, we will fully examine it and notify you via phone or email within a reasonable period of time. If your exchange is approved, we will provide a replacement product as quickly as possible.

You can reach us by phone at 876-879-8131, by email at shop@extrashopja.com, or visit us in person at Shop 162, City Centre Building, Montego Bay, St. James.

Yes. We collect your personal information only to process your orders and improve your experience. We do not sell or share your data with third parties, except where necessary to fulfill your order, such as with delivery partners.